Refund policy

All Sales Are Final / Refund Policy

All sales are final.  We do not accept returns for refund or exchange. Returns will only be accepted in exceptional cases in which the artwork is obviously faulty due to a problem with manufacturing. All our art is shipped fully insured and Novae Artis will assist you in filing the appropriate claims with the respective carriers.

Lost or Stolen Packages

Novae Artis is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Novae Artis will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.